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Need Update MAC
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Alex Carrausse Offline
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Posts: 4
Joined: Dec 2017
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Post: #7
RE: Need Update MAC
OK, noted but this is disappointing. Especially since it is not our fault and likely the fault of the provider.

What "kind of hardware issue" can cause a electronic device to lose its MAC address? This is beyond my understanding? Why we are not able to reset this phone to factory default and use it again?

(12-08-2017 08:29 AM)Aishion_Yealink Wrote:  
(12-08-2017 08:20 AM)Alex Carrausse Wrote:  Our phone was purchased in 2015 so yes it is definitely out of Warranty.

But it was working fine 3 weeks ago. And then something happened (I have no idead what happened) and now the phone provider said its dead and we have to buy a new one...

I just don't understand how a phone can become dead like that overnight and how come the MAC address can be wiped from the phone...

It is not right and it should not happen. This is weird...

Hi Alex,

It's some kind of hardware issue that made the phone's MAC turn back to 001565000000, we can only fix this issue when return to us.

But since it is out of warranty, my advice is to change a new phone.

Hope you understand.

If any question, please feel free to contact us.

Best Regards
Aishion
12-08-2017 10:45 AM
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Messages In This Thread
Need Update MAC - Alex Carrausse - 12-06-2017, 07:16 AM
RE: Need Update MAC - Aishion_Yealink - 12-08-2017, 03:36 AM
RE: Need Update MAC - Alex Carrausse - 12-08-2017, 04:12 AM
RE: Need Update MAC - Aishion_Yealink - 12-08-2017, 05:25 AM
RE: Need Update MAC - Alex Carrausse - 12-08-2017, 08:20 AM
RE: Need Update MAC - Aishion_Yealink - 12-08-2017, 08:29 AM
RE: Need Update MAC - Alex Carrausse - 12-08-2017 10:45 AM
RE: Need Update MAC - jolouis - 12-08-2017, 10:56 PM

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