[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
1 sec delay when answering using EHS
Author Message
Kevin_Yealink Offline
Administrator
*******

Posts: 204
Joined: Jul 2016
Reputation: 2
Post: #2
RE: 1 sec delay when answering using EHS
(11-27-2017 09:39 PM)mikes Wrote:  We have a customer using EHS with T42G phones and when answering the call with the headset there is a 1 second delay. when answering with the handset there is no delay. T42G Version 29.80.19.7. EHS version 3.16 and EHS hardware version 48.16.0.0. The headset is a Plantronic's Savi W720 which is on the yealink approved headset list. I called Plantronics and they said call control is managed by the EHS and the phone and that there is no adjustments that can be made in the headset to deal with a delay in audio.

In the phone display there is about a 1 second delay before it says answer after pressing the headset button.

Hi Mike

I notice that you are using Tadiran firmware, may i know if you ask Tadiran support for help?

About this case, please help check as below:
1. When you answer incoming call from headset, 1 second later, call establish as you see it begin 00:00 in phone screen? Please correct me if any misunderstanding.
2. Or do you mean that after answering from headset, call can establish immediately, but audio comes after 1 sec. Please correct me if any misunderstanding.

About this case, please kindly help check how many phones does the customer have? All phones with EHS + wireless headset have the same issue?

To speed this issue fixed, can you help to reproduce the issue again and send me PCAP, syslog, config.bin files to me. Attached a FAQ for your reference to export useful files to me: http://support.yealink.com/faq/faqInfo?id=311

Let me know if any update.

Best Regards,
Kevin
11-28-2017 09:20 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: 1 sec delay when answering using EHS - Kevin_Yealink - 11-28-2017 09:20 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T48G Connected handset not answering or ending call with connected handset. Pettis 4 3,132 07-27-2023 05:38 AM
Last Post: Lissvazquez
  EHS36 Not answering / upgrade lonvoice 7 10,716 03-09-2021 09:46 PM
Last Post: Yisroel_MongoTEL
  Forward call before answering ostrunk 3 8,013 08-20-2020 02:47 PM
Last Post: complex1
  Account Changes/Enable Delay Chris708 2 6,528 04-25-2019 02:38 PM
Last Post: Chris708
  Phone delayed sound after answering a call Jorge12 3 9,398 02-25-2019 02:14 PM
Last Post: jolouis
  Shocking delay, jitter buffer does nothing, Yealink won't fix Nitram 3 16,400 11-09-2017 11:55 PM
Last Post: Nitram
  T46S call answering problem Minerva 2 7,536 07-10-2017 12:56 PM
Last Post: jolouis
  Voice delay on call pickup S J 2 8,939 05-08-2017 08:43 AM
Last Post: Kevin_Yealink
  Delay ringtone Rune 1 5,528 03-13-2017 07:51 AM
Last Post: Lucia_Yealink
  T46G Delay when answering chethamb 2 7,102 09-19-2016 03:01 PM
Last Post: Karl_Yealink

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication