[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
DROPPED CALLS WHEN TRANSFERRING
Author Message
Jell Tel Offline
Junior Member
**

Posts: 1
Joined: Nov 2017
Reputation: 0
Post: #1
DROPPED CALLS WHEN TRANSFERRING
Hello,

We have an office with many Yealink T42G; some using firmware 29.82.0.20 and some using an older one but we are updating all of them right now, although I don't think that is the problem.

Call Flow:

When a inbound call is received for example in extension 220, they hit transfer and enter extension 213; the call gets transferred but never reaches 213, it disconnects before even ringing there.

This doesn't happen in every single call, but it happens many many times so we can easily duplicate the issue, we tried enabling and disabling session timer & re-transmission, but it didn't help with it ON or OFF. We captured the traces for both: a good call that did not drop, and a bad call that did drop during transfer

Any help is greatly appreciated!
11-22-2017 09:17 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
DROPPED CALLS WHEN TRANSFERRING - Jell Tel - 11-22-2017 09:17 PM
RE: DROPPED CALLS WHEN TRANSFERRING - anonymous1711612242218 - 11-30-2017, 12:36 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  How to stop transferring calls on hold EcoEco 0 683 10-24-2023 09:08 AM
Last Post: EcoEco
  Model T42s and T42g, the speakerphone is enable on incoming calls Lissvazquez 6 2,720 07-28-2023 10:27 PM
Last Post: complex1
  Disable X button to reject calls hercross 0 771 07-07-2023 04:01 PM
Last Post: hercross
  Distinctive Ringtones for Internal Calls harrys 0 1,577 07-10-2022 09:03 PM
Last Post: harrys
  Attended Transfers not transferring snagrat 2 3,297 06-22-2022 01:53 AM
Last Post: snagrat
  ghost calls to cid:XXXXX bfcoi974 8 8,783 06-21-2022 07:37 PM
Last Post: bfcoi974
  T43-U incoming calls do not land on the correct line/button rtfm2022 7 7,922 05-12-2022 05:41 PM
Last Post: rtfm2022
  T48s - Missed calls Bernhard77 0 3,331 01-28-2021 04:10 PM
Last Post: Bernhard77
  t46s calls on hold operation comstar 7 14,850 09-22-2020 06:27 PM
Last Post: Yisroel_MongoTEL
  Join 2 calls ccwtech 4 9,025 03-02-2020 03:44 PM
Last Post: ccwtech

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication