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Bug: DSS keys don't update function inside Directory
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Jeremy17 Offline
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Posts: 12
Joined: Nov 2017
Reputation: 3
Post: #2
RE: Bug: DSS keys don't update function inside Directory
(11-14-2017 06:36 PM)Jeremy17 Wrote:  Expected Behavior:
1) When browsing the Directory (during a transfer or just at the home screen outside of a call), the green/red light on the DSS keys should either turn off or display the status of the extension in the Directory.
2) Pressing a DSS key while browsing the Directory or Remote Phonebook should dial the extension next to it.
3) Pressing a DSS key while browsing the Directory or Remote Phonebook when there is no extension/text next to it should NOT do anything.

Actual Behavior:
1) When browsing the Directory or the Remote Phonebook, the DSS keys retain their green/red lights associated with their prior-assigned extension, though the text next to them has changed to a completely different extension in the Directory.
2) Pressing a DSS key while browsing a Directory actually causes the phone to dial the number previously associated with that key, which is NOT the extension currently being displayed in the Directory.
3) Pressing a DSS key while browsing a Directory when that DSS key has no entry next to it (and no text) actually does dial the extension previously assigned to it outside of the Directory.

Steps to Reproduce (T46S phones and firmware 66.82.0.20):
1) Add a DSS function to any of the DSS buttons. For example, *97 for voicemail on DSS key #1.
2) Place a call to your cell phone
3) Press Transfer
4) Press Directory (you may have to add this in the Soft Keys menu). In my case, it shows 0 items in the directory, so it's all blank. However, the DSS key linked to my voicemail created in step 1 is still green, though there is no text next to it since the Directory is empty.
5) Press that DSS key.
6) Notice that the phone immediately transfers the call to the extension of that DSS key, *97 in this example, without warning.

and:

1) Add a DSS function to any of the DSS buttons. For example, *97 for voicemail on DSS key #1.
2) Press the Soft Key or DSS key linked to a Directory or Remote Phonebook that has 0 entries in it
3) Press the DSS key created in step 1, even though there is no text next to it.
4) Notice that the phone immediately dials *97.

This is the response I got from Yealink's tech support:
Answer: about this request, it's design so, and we use this design for many years.
Millions of customers follow this design.


Apparently, Yealink believes that millions of people prefer that buttons do things differently from the label displayed next to them.
11-16-2017 08:43 PM
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RE: Bug: DSS keys don't update function inside Directory - Jeremy17 - 11-16-2017 08:43 PM

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