Access Remote Phonebook during Transfer?

[Jeremy17]

We need to transfer calls via the Remote Phonebook.

I added the "Directory" SoftKey to the "Transfer To" call state, so now I see a Directory button when we are trying to transfer a call. But, when I press that Directory button, I only see an empty window titled "All Contacts". It doesn't show my Remote Phonebook. The Remote Phonebook works fine when we're not on a call. Why doesn't this work?

Phone T46S
Firmware = 66.82.0.20