Linekey positioning

[Chris708]

My apologies for the late reply. We are using .80 firmware.

Yes I can access the phone's web GUI. I used the GUI to manually add a line for account 2 on DSS key 27. To do this, I also had to disable the "Auto Linekeys" setting under Features / General Info. However, read below.

The issue that comes around is two-fold.
1. We are going through a VoIP provider that limits what we can do. Within their Asterisk server, group call pickup not an option, however single line pickup is an option via speedial, or prefix, or manually typeing *8[extension]
2. The VoIP provider limitation on adding line keys programmatically allows line keys to only be added in succession.
For example: I can assign DSS keys 1,2,3 as extension 7400. When I attempt to assign extension 7499 as DSS key 27, it is forced to be at DSS key 4.
I can add 7499 to DSS key 27 manually but I would have to do that to every phone that needs it and if a phones gets reset, the support person would have to remember or know that DSS key 27 needs to be reassigned as 7499.

I hope that makes sense.

What I ended up doing is actually making sure that they do not pickup call to 7499 directly by pressing the DSS 4 button assigned (it is Line 2) because it limits Parks which are only/by default/ assigned to Line 1.

Instead, I have them press the pre-defined call pickup button/speed dial, "*87499" which, then pulls the call onto Line 1 .

So, the line/accounts assigned look like this.

DSS Key 1 = 7400 (Line 1)
DSS Key 2 = 7400 (Line 1)
DSS Key 3 = 7400 (Line 1)
DSS Key 4 = 7499 (Line 2)
DSS Key 5 = Speed dial *87499 (Line 1)