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Linekey positioning
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Fraukas2 Offline
Kolibri Telecommunication

Posts: 38
Joined: Jan 2017
Reputation: 0
Post: #4
RE: Linekey positioning
(10-27-2017 07:20 PM)Chris708 Wrote:  Hi,
We are using T29G phones. We are limited somewhat by our VoIP vendor in what we can do.

I am trying to have three line buttons (accomplished, no big deal there) for a single account. However, I would also like to add a second account BUT would like the line button either to be hidden or placed in the last page of buttons.

The reason I want to do this is because we need an overflow ring group (or simulated).
This should ring all the phones plus other phones AND allow the use of Call Pickup.

However, our VoIP service doesn't allow Call Pickup in a Ring Group. The reason I want the second account, is because I can have that line ring (not as part of a Ring Group) on the phones. However, when that line is answered on a phone, because it is Account 2, it cannot be put out as a parked call because he park buttons are all on Account 1.

My plan is to hide the extension or place it on the last page, and use the Call Pickup feature to grab the call which should place it in an Account 1 line where it can be put in Park or handled from there.

There are just too many issues picking up the overflow call directly off Account 2.

Thanks in advance for your help

Hello !

Which firmware version are you using ?
Not sure I understand correctly. Can you access your phone's IP address thru a web browser ? If you can, try admin as username and admin as password. If it doesn't work, try user as username and user as password. If you are able to access the configuration pages, go in "DSS Keys" tab, select the "Line Key19-27" on the left and add data to the Line key 27.
Type: Line
Value: Default
Label: Account2 (whatever u want in this)
Line: Line 2

For the Pickup on a ring group, maybe it is just not configured correctly, Yealink has the "Direct Pickup" which is commonly used. But they also have a "Group Pickup". Maybe your provider tried to "Direct Pickup" a ring group.
More tests should be made. Ask your provider about that, bother them until they actually do it...

For my part, I know that i always try to cut the corners to do my stuff as quickly as possible, but if a client ask something 2-3-4-5 times, I'll spend more time testing and then getting it instead of just ignoring their request.
11-02-2017 11:27 PM
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Messages In This Thread
Linekey positioning - Chris708 - 10-27-2017, 07:20 PM
RE: Linekey positioning - Fraukas2 - 11-02-2017, 11:25 PM
RE: Linekey positioning - Fraukas2 - 11-02-2017, 11:26 PM
RE: Linekey positioning - Fraukas2 - 11-02-2017 11:27 PM
RE: Linekey positioning - Chris708 - 11-03-2017, 11:46 AM
RE: Linekey positioning - Chris708 - 11-13-2017, 04:03 PM
RE: Linekey positioning - Fraukas2 - 11-13-2017, 04:18 PM
RE: Linekey positioning - Chris708 - 11-13-2017, 06:41 PM

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