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Linekey positioning
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Chris708 Offline

Posts: 76
Joined: Mar 2015
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Post: #1
Linekey positioning
We are using T29G phones. We are limited somewhat by our VoIP vendor in what we can do.

I am trying to have three line buttons (accomplished, no big deal there) for a single account. However, I would also like to add a second account BUT would like the line button either to be hidden or placed in the last page of buttons.

The reason I want to do this is because we need an overflow ring group (or simulated).
This should ring all the phones plus other phones AND allow the use of Call Pickup.

However, our VoIP service doesn't allow Call Pickup in a Ring Group. The reason I want the second account, is because I can have that line ring (not as part of a Ring Group) on the phones. However, when that line is answered on a phone, because it is Account 2, it cannot be put out as a parked call because he park buttons are all on Account 1.

My plan is to hide the extension or place it on the last page, and use the Call Pickup feature to grab the call which should place it in an Account 1 line where it can be put in Park or handled from there.

There are just too many issues picking up the overflow call directly off Account 2.

Thanks in advance for your help
10-27-2017 07:20 PM
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Messages In This Thread
Linekey positioning - Chris708 - 10-27-2017 07:20 PM
RE: Linekey positioning - Fraukas2 - 11-02-2017, 11:25 PM
RE: Linekey positioning - Fraukas2 - 11-02-2017, 11:26 PM
RE: Linekey positioning - Fraukas2 - 11-02-2017, 11:27 PM
RE: Linekey positioning - Chris708 - 11-03-2017, 11:46 AM
RE: Linekey positioning - Chris708 - 11-13-2017, 04:03 PM
RE: Linekey positioning - Fraukas2 - 11-13-2017, 04:18 PM
RE: Linekey positioning - Chris708 - 11-13-2017, 06:41 PM

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