[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Phone issues
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Kevin_Yealink Offline

Posts: 204
Joined: Jul 2016
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Post: #4
RE: Phone issues
(10-12-2017 08:16 PM)Eric.cfcs Wrote:  T42G Phone.

I am using the following: firmware BTOE


Hi Eric

Thanks for your information. You can upgrade the BTOE to this version. We solve a lot of issue related BTOE.

For the call drop issue, please help check:
1. may i know if you don't connect BTOE, will the phone has this issue?
2. may i know if the SFB client has this issue or not?
3. all calls will has this issue? Only incoming call all outgoing call?
4. This issue happened when you made PSTN call? Or SFB call?
5. Can you go to phone web interface of the phone, then go to Settings->Configuration, then set the global log level as 6, and set the call log level as 6. then reproduce the issue and export the log file to me.

For PC audio issue, please kindly right click the BTOE tool, then disable set pc as audio device option. It can solve this PC audio issue.

Let me know if any update.

10-13-2017 11:21 AM
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Messages In This Thread
Phone issues - Eric.cfcs - 10-09-2017, 05:23 PM
RE: Phone issues - Kevin_Yealink - 10-11-2017, 02:10 AM
RE: Phone issues - Eric.cfcs - 10-12-2017, 08:16 PM
RE: Phone issues - Kevin_Yealink - 10-13-2017 11:21 AM
RE: Phone issues - Eric.cfcs - 10-30-2017, 04:32 PM
RE: Phone issues - Chris Barron - 10-31-2017, 08:29 PM
RE: Phone issues - Eric.cfcs - 01-03-2018, 06:21 PM

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