Phone issues

[Kevin_Yealink]

(10-09-2017 05:23 PM)Eric.cfcs Wrote:  I have several phone issues that support cannot seem to solve.

We keep experiencing dropped calls. Phone connects and then call drops or we put customer on hold and they drop. We have tested internet, connections, speed, QOS, had Microsoft run extensive testing and everything points back to phone. We are a small business and my customers are leaving because they cant reach us.

I have a few phones that constantly show they are signing in and therefore, cannot be used to answer calls.

I have 1 phone that keeps showing as PC audio when BTOE is in use and you cannot use handset, only speaker to make and answer calls.
WE have been struggling with this for almost a year. I would like these solved or be able to get a refund but my vendor says it's too late to return even though the problems have been going on since day one.

Based upon this experience, I would NEVER recommend this phone.

Hi Eric

About this issue, please help check below questions, it can help me to solve this issue.
1. please let me the phone model and phone firmware.
2. It is Skype for business issue, right? I notice that you use yealink BTOE.
3. May i know the BTOE version you are using .

BR
Kevin