[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Phone issues
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Eric.cfcs Offline
Junior Member

Posts: 7
Joined: Jul 2017
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Post: #1
Phone issues
I have several phone issues that support cannot seem to solve.

We keep experiencing dropped calls. Phone connects and then call drops or we put customer on hold and they drop. We have tested internet, connections, speed, QOS, had Microsoft run extensive testing and everything points back to phone. We are a small business and my customers are leaving because they cant reach us.

I have a few phones that constantly show they are signing in and therefore, cannot be used to answer calls.

I have 1 phone that keeps showing as PC audio when BTOE is in use and you cannot use handset, only speaker to make and answer calls.
WE have been struggling with this for almost a year. I would like these solved or be able to get a refund but my vendor says it's too late to return even though the problems have been going on since day one.

Based upon this experience, I would NEVER recommend this phone.
10-09-2017 05:23 PM
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Messages In This Thread
Phone issues - Eric.cfcs - 10-09-2017 05:23 PM
RE: Phone issues - Kevin_Yealink - 10-11-2017, 02:10 AM
RE: Phone issues - Eric.cfcs - 10-12-2017, 08:16 PM
RE: Phone issues - Kevin_Yealink - 10-13-2017, 11:21 AM
RE: Phone issues - Eric.cfcs - 10-30-2017, 04:32 PM
RE: Phone issues - Chris Barron - 10-31-2017, 08:29 PM
RE: Phone issues - Eric.cfcs - 01-03-2018, 06:21 PM

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