[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Wrong name displayed when dialing extension
Author Message
DavidA Offline
Junior Member

Posts: 3
Joined: Sep 2017
Reputation: 0
Post: #1
Question Wrong name displayed when dialing extension

I have a stumper and am not able to find the information anywhere, please help! For simplicity, lets use "A" as the old name, "B" as the new name and 123 as the extension tied to the name.

In short:
The company directory was updated with extension 123 changing from name "A" to name "B". When dialing extension 123 from a local phone, name "A" and "B" show up. BUT when the call starts to dial, the name shows up correct as user "B".

The issue is with the call history. If I delete old calls made to extension 123, then the correct name will show up (B) when dialing the extension.

Is there an auto-provision that could overwrite call history of extension 123 with the correct name? OR an auto-provision that will look to the company directory first, if no information is present, then look to the call history...

It would be simple to just delete the old user out of call history but when you multiply this by every phone in the company (large company), this can be a daunting tasks, especially when new users are changed around on a monthly basis.

Additional Information:
Only name "A" shows up when dialing the extension, even after an auto-provision. Have to manually update the Directory on a phone, reboot, then the correct name shows up on the screen in addition to the old name.

09-29-2017 12:14 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
Wrong name displayed when dialing extension - DavidA - 09-29-2017 12:14 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  wrong default line with DECT Handset cbergmann 1 284 01-06-2023 07:44 PM
Last Post: complex1
  W70B - 3CX phone book is not displayed completely ChrisGER 0 1,472 02-05-2022 04:57 PM
Last Post: ChrisGER
  T58A as a SIP extension to operate as a SLT behind a Panasonic Select Telecom Systems 0 2,195 08-10-2021 07:55 AM
Last Post: Select Telecom Systems
  T45 BLF linekey.x.extension syntax for type 13 SCPCJNR 1 5,486 01-15-2020 04:10 PM
Last Post: Yisroel_MongoTEL
  ESS: refer to prompted value in speed dialing oliv 2 5,170 08-19-2019 01:01 PM
Last Post: oliv
  Saving Contact with extension ttagent_77 0 3,149 04-19-2019 09:07 PM
Last Post: anonymous1673181244426
  Current time not displayed when a call is missed John62 0 3,950 02-16-2018 05:07 PM
Last Post: John62
Wink Dialplan for quick dialing extensions lonvoice 1 5,312 10-22-2015 11:44 PM
Last Post: lonvoice
  How to set inCall softkey to forward to specific extension? morrism 1 6,768 10-06-2015 07:21 PM
Last Post: keffa
  Answering telephone dialing options do not recognize from my phone tonymtz 1 5,343 02-10-2015 03:42 AM
Last Post: CWR

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication