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BLF Auto Connects Calls on Hold
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Aishion_Yealink Offline
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RE: BLF Auto Connects Calls on Hold
(09-11-2017 02:40 PM)Phone_Support Wrote:  Our company is experiencing issues with the Yealink T23 and T29G. After an inbound call to one of these Yealink models is placed on hold, pressing a BLF key to dial another extension ends up connecting the caller on hold to the BLF-dialed extension. Has anyone here experienced this?

Current Firmware: T29G 46.81.0.110
T23G 44.81.0.104

Dear,

Yealink phones support feature “Transfer Mode Via Dsskey”

It configures the DSS key behavior during an active call when user presses the DSS key and the DSS key is configured as a speed dial, transfer or BLF/BLF list key. The default value of the mode is 2-Blind Transfer.

0-New Call
1-Attended Transfer
2-Blind Transfer

Please go Web UI to set the mode as 0-New Call:

Features->Transfer->Transfer Mode via Dsskey

   

If the issue still exists, would you please reproduce this issue and share us the config.bin file, level 6 syslog and trace that we can debug?

About how to get these files, please refer below FAQ:

http://support.yealink.com/faq/faqInfo?id=311

Best Regards
Aishion
09-12-2017 08:23 AM
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RE: BLF Auto Connects Calls on Hold - Aishion_Yealink - 09-12-2017 08:23 AM

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