T23G Auto Provisioning Issues

[Billyy]

(08-29-2017 03:37 AM)Lucia Wrote:  Dear Sir,

I am afraid you do not provide the level 6 syslog, but only the pace trace and the config.bin, the information is not enough to locate the problem.

Please kindly provide the level 6 syslog, config.bin and pace trace in one time when you reproduce the issue.

To make a comparision, please also provide the three files when you use other model to do auto provision succeed. Then we can locate the problem more easily.

Please refer to the FAQ below to collect the three files:
http://support.yealink.com/faq/faqInfo?id=313

Also, can you also provide your server log to us to check? What do you mean about the Window error? Please also provide it.

Besides, may i know how many phones you have in total? And how many of them have the issue?

Looking forward to your reply.

Best Regards
Lucia

Sorry I though I had attached the level 6 log. i have attached the pcap & level 6 logs for all phones as requested (I hope). At the moment I am just testing with the 4 phones I have mentioned and it is just the T23G that has the issue.

I've also attached the log from my server. The last 4 columns are sc-status (500), sc-substatus, sc-win32-status (64), and time-taken. The 500 refers to the "Internal server error" http error, and the 64 refers to the "The specified network name is no longer available" Windows error. I only mentioned those in case they helped to troubleshoot things

Thank you.