BLF Key conflicts

[Attila]

(08-28-2017 10:01 AM)Lucia Wrote:  Dear Sir，

For your problem, please check if my explanation for you words are correct, if not, please figure out to me:

- show users "talking" when they are not? eventually after a while it goes to idle.
------The "talking" means the BLF LED is red, idle means the LED is green.

- doesn't show when users are "ringing or talking" at all while they are.
------the LED stay in green all the time while the phoen is ringing or talking

- cant puck up other phones with BLF while that phone is ringing (probably because of my second point)
- BLF shows green.
-----What is the status of the LED? Is it green? If the LED is red, it can pick up the call successfully, right?


Please kindly provide the level 6 syslog, config.bin and pace trace when you reproduce the three issue, and figure out to me which file to which scenario.
We will analyze if it is phone bug, or other problem, if it is phone bug, we will
solve this bug.

Please refer to the FAQ to collect the three files:
http://support.yealink.com/faq/faqInfo?id=313

Besides, may i know how many phones you have in total? And how many of them have the issue?

Best Regards
Lucia

Hey,

We have 11 Yealink T48G.
Your explanation is correct. on Case 3 The BLF shows green.
Where do I send these Files? they may contain vulnerable information or not?
These problems are returning randomly on all the phone each day. I have to reboot the Phone to solve the problem temporarily.

Please provide us with a solution. we just switched a month ago and this is not very pleasant for our company.