[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T48s show Talking on users who are not on an active call
Author Message
Scott311 Offline
Junior Member
**

Posts: 17
Joined: May 2017
Reputation: 0
Post: #3
RE: T48s show Talking on users who are not on an active call
Well I found the issue, but I can not find out how to resolve. I tried to upload the same config and it did not work. It seems a few of the DSSKey (BLFs) are missing the linekey.xx.line =1. Example from the exported config:

linekey.16.label = Stephanie
linekey.16.line = 1
linekey.16.type = 16
linekey.16.value = 464
linekey.16.xml_phonebook = 0
linekey.17.label = Scott
linekey.17.type = 16
linekey.17.value = 254
linekey.17.xml_phonebook = 0
linekey.18.label = Katie
linekey.18.type = 16
linekey.18.value = 225
linekey.18.xml_phonebook = 0
linekey.19.label = Kim
linekey.19.type = 16
linekey.19.value = 230
linekey.19.xml_phonebook = 0
linekey.2.label = Beth
linekey.2.line = 1
linekey.2.type = 16
linekey.2.value = 457
linekey.2.xml_phonebook = 0

As you can see Scott, Katie, and Kim are all missing the linekey.(dsskeynumber)line =1.

Attached config.bin.

I do not really have any way to recreate the issue, you should be able to see this from the config file. I also attached the cfg file as well that we are using and it shows all of the linekeys added appropriately.

(08-11-2017 09:39 AM)Johnson_Yealink Wrote:  Dear Customer,

This is Johnson from Yealink technical support team. Nice to work with you.
You mean you setting BLF DSS key on your phone to monitor someone.
For example, you monitor A via setting a BLF DSS key.
When A on idle status, but on your phone you can see A is talking from the BLF DSS
key correct?

For this issue, please double check A whether enable DND feature or not?

Besides, please kindly provide the trace file and config.bin and level 6 log for me.

How to obtain above issue issue, please refer to below link?
http://support.yealink.com/faq/faqInfo?id=313

BR
Johnson

Also DND feature is set for Off.


Attached File(s)
.bin  config (6).bin (Size: 572.02 KB / Downloads: 3)
.cfg  phoneconfig_t48s.cfg (Size: 8.12 KB / Downloads: 5)
(This post was last modified: 08-14-2017 04:36 PM by Scott311.)
08-14-2017 03:53 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: T48s show Talking on users who are not on an active call - Scott311 - 08-14-2017 03:53 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T46G call completed elsewhere zimbocz 3 6,952 10-28-2022 03:28 AM
Last Post: tredd1982
  Transfer error: Not Emergency Call tredd1982 0 194 10-28-2022 03:15 AM
Last Post: tredd1982
  get accout in call log me475z8029357 0 205 10-27-2022 05:50 PM
Last Post: me475z8029357
  T48G + EHS36 +Janra engage 75 not hanging up call kris.hetherington@firstsource.com 1 3,083 09-30-2022 03:23 AM
Last Post: knewgent
  Display current time during a call cecilia.dellaria@statewide.com 0 331 09-23-2022 11:48 PM
Last Post: cecilia.dellaria@statewide.com
  T48S Very Slow Response nolto 1 817 08-11-2022 05:51 PM
Last Post: complex1
  Yealink T48S won't factory reset djcartledge 3 1,726 07-16-2022 05:16 PM
Last Post: complex1
  How to show caller Phone Number when call is forwarded gijoe 0 779 05-31-2022 07:40 PM
Last Post: gijoe
  T46 - Program Message Button for a Help call? harrys 0 1,045 03-31-2022 11:08 PM
Last Post: harrys
  Yealink T48s Firmware update failed dangmoss 2 3,634 02-19-2022 03:09 AM
Last Post: dangmoss

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication