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T48s show Talking on users who are not on an active call
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Scott311 Offline
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Posts: 17
Joined: May 2017
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Post: #3
RE: T48s show Talking on users who are not on an active call
Well I found the issue, but I can not find out how to resolve. I tried to upload the same config and it did not work. It seems a few of the DSSKey (BLFs) are missing the linekey.xx.line =1. Example from the exported config:

linekey.16.label = Stephanie
linekey.16.line = 1
linekey.16.type = 16
linekey.16.value = 464
linekey.16.xml_phonebook = 0
linekey.17.label = Scott
linekey.17.type = 16
linekey.17.value = 254
linekey.17.xml_phonebook = 0
linekey.18.label = Katie
linekey.18.type = 16
linekey.18.value = 225
linekey.18.xml_phonebook = 0
linekey.19.label = Kim
linekey.19.type = 16
linekey.19.value = 230
linekey.19.xml_phonebook = 0
linekey.2.label = Beth
linekey.2.line = 1
linekey.2.type = 16
linekey.2.value = 457
linekey.2.xml_phonebook = 0

As you can see Scott, Katie, and Kim are all missing the linekey.(dsskeynumber)line =1.

Attached config.bin.

I do not really have any way to recreate the issue, you should be able to see this from the config file. I also attached the cfg file as well that we are using and it shows all of the linekeys added appropriately.

(08-11-2017 09:39 AM)Johnson_Yealink Wrote:  Dear Customer,

This is Johnson from Yealink technical support team. Nice to work with you.
You mean you setting BLF DSS key on your phone to monitor someone.
For example, you monitor A via setting a BLF DSS key.
When A on idle status, but on your phone you can see A is talking from the BLF DSS
key correct?

For this issue, please double check A whether enable DND feature or not?

Besides, please kindly provide the trace file and config.bin and level 6 log for me.

How to obtain above issue issue, please refer to below link?
http://support.yealink.com/faq/faqInfo?id=313

BR
Johnson

Also DND feature is set for Off.


Attached File(s)
.bin  config (6).bin (Size: 572.02 KB / Downloads: 3)
.cfg  phoneconfig_t48s.cfg (Size: 8.12 KB / Downloads: 5)
(This post was last modified: 08-14-2017 04:36 PM by Scott311.)
08-14-2017 03:53 PM
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RE: T48s show Talking on users who are not on an active call - Scott311 - 08-14-2017 03:53 PM

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