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Echo problem with Jabra GN1900 Headset
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Post: #2
RE: Echo problem with Jabra GN1900 Headset
(08-03-2017 12:34 PM)GHEH Wrote:  Hello,

I own a Yealink T48G, a perfect phone.

Yesterday i bought a Jabra GN1900 Mono Headset with a Jabra GN1200 cord.

When i speak to peope, i hear everything fine. But the other side is hearing an echo of their own voice.

I tried to lower the volume but nothing helps.

Does anyone know what the problem might be?

Thank you in advance.

I called with Jabra Support and they adviced me to switch the headset to the handset input in stead of the headset.

Then the headset worked perfectly on the handset input.

So it's a problem with the yealink T48g, because connected on the handset input i get no echo, only connected to the headset input.

So if anyone has still an idea on how to fix this that would be great!

Dear Customer,
This is Paul from Yealink Technical Support Team, nice to meet you.
About your issue, could you please help to answer below questions:
(1)What’s the firmware of your T48G? (You can view the firmware version via press “OK” button in the phone)
(2)Please check if you put the Jabra headset in the headset port of T48G and mute T48G during the call, does the other side also hear an echo of their own voice?
(3)After step2, if the issue still exits, please provide the Syslog, Config.bin and Trace to us to do further troubleshooting.
About how to get the Correct Syslog, Config.bin and Trace, please refer to below FAQ:http://support.yealink.com/faq/faqInfo?id=311
08-04-2017 09:55 AM
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RE: Echo problem with Jabra GN1900 Headset - anonymous1716473505469 - 08-04-2017 09:55 AM

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