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T29G Remote Phonebook no lookup for incoming call
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Chris708 Offline
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Posts: 17
Joined: Mar 2015
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Post: #1
T29G Remote Phonebook no lookup for incoming call
There is an option in the T29G GUI under Directory / Remote Phone Book, to enable "Incoming/Outgoing Call Lookup'

I have enabled this, pointed to three remote phonebooks (max is 5) and tested with my cell phone---calling a DID to an auto attendant and pressing the extension # and only see: wireless caller for the incoming call (along with my cell #).

I have three remote phonebook's set up, with one containing my cell # and my name.

I also tried calling from the phone to my cell # (testing outgoing call) and it doesn't do a lookup to the remote phonebook. It does do a lookup of my call history which of course shows "wireless caller".

I created a local phone book with my cell # and name and that does do the incoming and outgoing lookup.

I thought maybe it was an issue with firmware so I upgraded the firmware to Still I cannot get an incoming call to do a lookup into the remote phonebook.

I have two accounts set up on the phone. Does it matter that Account 2 is the account I am using to test?
Using either account and dialing out does not use the Directory to do the lookup for my cell #.

Any ideas on how to get this to work with a remote phonebook?
07-24-2017 08:54 PM
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T29G Remote Phonebook no lookup for incoming call - Chris708 - 07-24-2017 08:54 PM

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