T46S call answering problem

[jolouis]

Hi Minerva,

Could also be as simple as the user not seating the handset on the hookswitch properly. For example we had a customer who complained about this several times until finally we had a tech go to site to see for himself. Turned out the phone was sitting up against a stack of books, and the tip of the speaker part of the handset was sitting against the spines instead of actually sitting in the cradle and depressing the hook switch. Moved the phone backwards an inch and problem disappeared ;o)

YMMV of course but just a hint about some of the "non-firmware" problems that might be causing the issue you're seeing.