speaker on auto answer

[Sergey_9_]

(07-07-2017 08:01 AM)Lucia Wrote:  Our R&D have done a lot of test, when the phone receive and auto answer the incoming call, the phone judge the handset is off hook, so the auto answer the call via handset, it is by design.

So please check if the handset is on hook. Two reason may cause this problem, please help to check:
1. you do not connect the handset or the handset is on hook.
2. the on hook key is demaged.

If when you press the on hook key, it still auto answer from the Speaker, then please help to do the test below:
press the on hook key for many times
press the Speaker key for many times

At the same time, provide the video of the whole test, the level 6 syslog, config.bin and pace trace for us to do further analyze.
Please export the log to the server side.
Refer to the FAQ to capture the three files:support.yealink.com/faq/faqInfo?id=313

Thank you.

Hi Lucia!
After reading your answer i decided to check all you mentioned above and i discovered that my phone have non standard handset (i bought this phone on ebay) and size of handset is way too big to press on hook key.
Now i wonder how did i missed that...

I tried to press on hook button manually and call once more, all worked just great, it auto answered with speaker instead of handset.

Thanks for your help and have a nice day!
Best regards
Sergey_9_