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Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


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speaker on auto answer
Author Message
Lucia_Yealink Offline
Super Moderator
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Posts: 470
Joined: Aug 2016
Reputation: 4
Post: #8
RE: speaker on auto answer
Our R&D have done a lot of test, when the phone receive and auto answer the incoming call, the phone judge the handset is off hook, so the auto answer the call via handset, it is by design.

So please check if the handset is on hook. Two reason may cause this problem, please help to check:
1. you do not connect the handset or the handset is on hook.
2. the on hook key is demaged.

If when you press the on hook key, it still auto answer from the Speaker, then please help to do the test below:
press the on hook key for many times
press the Speaker key for many times

At the same time, provide the video of the whole test, the level 6 syslog, config.bin and pace trace for us to do further analyze.
Please export the log to the server side.
Refer to the FAQ to capture the three files:support.yealink.com/faq/faqInfo?id=313

Thank you.
07-07-2017 08:01 AM
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Messages In This Thread
speaker on auto answer - Sergey_9_ - 07-03-2017, 01:14 PM
RE: speaker on auto answer - Lucia_Yealink - 07-04-2017, 06:17 AM
RE: speaker on auto answer - Sergey_9_ - 07-04-2017, 07:12 AM
RE: speaker on auto answer - Lucia_Yealink - 07-04-2017, 09:04 AM
RE: speaker on auto answer - Sergey_9_ - 07-06-2017, 06:17 AM
RE: speaker on auto answer - Lucia_Yealink - 07-06-2017, 07:29 AM
RE: speaker on auto answer - Sergey_9_ - 07-06-2017, 07:56 AM
RE: speaker on auto answer - Lucia_Yealink - 07-07-2017 08:01 AM
RE: speaker on auto answer - Sergey_9_ - 07-07-2017, 08:56 AM

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