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BLF audio alert (ring)
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Travis_Yealink Offline
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Posts: 170
Joined: Mar 2016
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Post: #9
RE: BLF audio alert (ring)
(01-05-2018 09:12 PM)jolouis Wrote:  
(01-05-2018 07:02 AM)Travis Wrote:  Hi Chris,

I have sent this feature request to our PD team, and discussed with our product manager.

The feature request and usage scenario is reasonable, but we found it's hard to implement, for example, if a PA has 5 managers to monitor, and if 3 of extensions ring up at the same time, the phone could not deal with 3 ringtones together.

That doesn't sound right. Since the setting is global at the moment you would already be facing that issue... i.e. if PA has 5 managers to monitor and BLF ring is set to enabled, if any of those BLFs trigger the phone will ring. How is that different from having a filter that basically reduces the phone so that it only rings if any of the 3 BLFs trigger it instead of all 5?

Should the phone not just handle the multiple BLFs the same way it does call waiting? (i.e. if 3 BLFs trigger at the same time, the phone rings and just flashes all 3 BLFs to indicate those are the ones triggering it.)

Not a feature I care about but curious about the rationale here since others seem interested.

Hi jolouis,

Thanks, this is a great hint, so we don't need to set different ringtone for each BLF, what we need to change is set all other important BLFs in a group, and set a special ringtone for this group, in order to distinguish the common BLF ringtone. When the customer hears the special ringtone, he/she would draw an attention, and then go to the phone UI and check which BLF gets incoming call.

@Chris, do you think this plan should OK for you?
If so, I will discuss with our PD team again.

Best Regards,
01-08-2018 01:57 AM
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Messages In This Thread
BLF audio alert (ring) - Chris Barron - 06-17-2017, 09:04 AM
RE: BLF audio alert (ring) - Chris Barron - 06-22-2017, 11:45 AM
RE: BLF audio alert (ring) - ipcsolutions - 11-03-2017, 09:39 PM
RE: BLF audio alert (ring) - Chris Barron - 01-04-2018, 05:03 PM
RE: BLF audio alert (ring) - jolouis - 01-05-2018, 09:12 PM
RE: BLF audio alert (ring) - Travis_Yealink - 01-08-2018 01:57 AM
RE: BLF audio alert (ring) - Chris Barron - 01-09-2018, 03:08 PM
RE: BLF audio alert (ring) - Chris Barron - 01-23-2018, 09:48 AM
RE: BLF audio alert (ring) - chrischevy - 05-31-2018, 02:26 PM
RE: BLF audio alert (ring) - rromano - 09-10-2018, 02:51 PM
RE: BLF audio alert (ring) - Chris Barron - 09-25-2018, 09:49 AM

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