BLF audio alert (ring)

[ipcsolutions]

(06-17-2017 09:04 AM)Chris Barron Wrote:  Chaps,
when the current BLF audio setting came out i was delighted.
features.pickup.blf_audio_enable = 1
features.pickup.blf_visual_enable = 1
features.blf.ring_type =

But horrified to discover its a global setting for the phone - so all BLF keys assigned to cause the phone to ring in response to a call on any of the monitored extensions.

This makes it almost unusable.

Example 1- a PA supports 5 managers and wants to closely monitor calls to their phones. But the PA has 20 other users monitored on BLF where the old low level audio alert or no audio alert was adequate.

Example 2 - A receptionist answers most inbound calls but if she's not answering the call overflows to a call group of 5 people, each of whom have other BLFs populated .
The current result is the group will be audio alerted for all calls making the feature too disruptive.

Whats needed is the ability to select the Audio alert/ring setting to be made at BLF level not phone level. The setting could just be ring type under the Type 16 key.

Chris

+1 from me.
Instead of a Ring Group ringing a group of phones, you could have a BLF on each of the phones that rings which you use to pick up the call. I have a number of customers who would like this.

Mike