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transferred phonecall not in history
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Marcroosict Offline
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Posts: 5
Joined: Apr 2017
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Post: #1
transferred phonecall not in history
Hello,

I've searched the forum and the internet but i can't seem to find it..
I would like to have the external phone number in my history when a call is transferred.
for example:

External number 1 --> employee 1
Employee 1 transfers the call to employee 2
External number --> employee 2.

If employee 2 looks into the callhistory they will only see the call from Employee 1 --> employee 2.

Is there any way i can change this that employee will see the external number?

I hope there is an solution for this issue.

Kind Regards,
Marc
06-09-2017 08:48 AM
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transferred phonecall not in history - Marcroosict - 06-09-2017 08:48 AM

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