[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
W52P Non audio on some external calls
Author Message
Kevin_Yealink Offline

Posts: 204
Joined: Jul 2016
Reputation: 2
Post: #4
RE: W52P Non audio on some external calls
(05-15-2017 12:54 PM)dstamour Wrote:  The call does not go through a NAT router. The phone is on the same network as the PBX and the situation occurs between the W52P and the PBX. I'am 100% sure it's not a "one way audio" or "no audio" situation cause by a router. The phone sends a "RTCP Goodbye" packet just after receiving the "180 Ringing" and start responding "ICMP Destination unreachable" when receiving RTP packets from the PBX.

To solve the issue, please export all pacp,syslog,config.bin files to me, then we can do more troubleshooting. You can refer to this FAQ to get those files.

I need to check with you on this issue:
1. when you use W52P to make internal call, will this issue happened?
2. If you register the account on other phone, will this issue happened? If not, please export pacp,syslog,config.bin files to me.
3. Does the issue happened every time when you make external call?
4. How many phones in your side? How many phones have such issue?

05-16-2017 08:43 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: W52P Non audio on some external calls - Kevin_Yealink - 05-16-2017 08:43 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  W73H handset with W52P problem reboot Paco Brufal 1 237 01-19-2023 06:24 PM
Last Post: complex1
Sad W52P not picking up IP Burkni 3 989 11-11-2022 06:01 PM
Last Post: complex1
  W56H with W52P Base dmvcomms 5 1,687 10-26-2022 03:04 PM
Last Post: poznaniak
  W52P Repeater RT10/rt20/RT30 schnell-yealink 3 5,856 04-20-2022 10:17 PM
Last Post: complex1
  W52P Firmware upgrade aunijaffer@gmail.com 5 8,335 09-07-2021 11:42 PM
Last Post: complex1
  W52P 2 handsets DAZZLING 1 4,943 06-01-2021 09:55 PM
Last Post: complex1
  W52P Openvpn with mikrotik info@quantiss.com 4 14,619 04-11-2021 06:25 AM
Last Post: Harms_Kubiak
  Handheld does not receive incoming calls dunzi 3 8,270 12-02-2020 10:41 PM
Last Post: complex1
  Is there no call history in web management panel in W52P? poznaniak 1 6,337 08-10-2020 12:49 PM
Last Post: complex1
  W52P factory reset without password ralph 1 7,727 04-02-2020 03:05 AM
Last Post: Yisroel_MongoTEL

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication