Yealink T42G and EHS36 failures

[Lucia_Yealink]

HI Ralph，

Let us check the scenario first: when there is an incoming call, you can not pick up the call by headset, right? How often the issue will happen?
Can you just provide the level 6 syslog, config.bin and pace trace for us to locate the problem.
About how to get the three files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313

Please note to make sure the firmware of the phone(x.81.193.70) and EHS36 are the latest version, since it is more stable and have less bug. Refer to the guide below to upgrade the EHS:http://download.support.yealink.com/download?path=upload%2Fattachment%2F2015-3-10%2F5%2F6ea3f0fc-6996-4931-94ac-b75d8179cc7f%2FHow%20to%20Upgrade%20EHS36%20Firmware_V2.0.pdf

Also, to make a comparison, please kindly provide the level 6 syslog, pace trace when the headset can work normally in the same environment.

You can send the file to lucia@yealink.com, thank you in advanced.

Regards
Lucia