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T46G CTI and headset for outgoing calls
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Frank Drews Offline
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Post: #1
T46G CTI and headset for outgoing calls
Hi,

we running into the following issue making calls using CTI with a connected headset:

The telephone will dial the number, but it will switch from the headset (same behaviour for cord headset YHS32 and bluetooth headset) to the speakerphone. The headset led is active (green) and than goes inactive while placing the call. In order to get the phone on the headset we have to press the headset button on the phone again.
Incoming calls work fine on the headset.

We upgraded the firmware to 28.81.0.70 (from 28.73.0.48) but nothing changed. We are using 3cx V12.

Maybe it is because 3cx V12 uses the MAKE call and not full fledged CTI?

Best regards Frank
05-02-2017 01:17 PM
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T46G CTI and headset for outgoing calls - Frank Drews - 05-02-2017 01:17 PM

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