integrate Salesforce CRM to Yealink phones

[Klaus_Yealink]

For your quesitons:

1.Yealink phone support Action URL feature，you can use this feature.

For more info about Action URL, please refer to the admin guide(on page 674)

http://download.support.yealink.com/down...V81_70.pdf

2.Yes, you can use Action url.