T48G and EHS36 not detected after reboot

[Kevin_Yealink]

(02-28-2017 10:20 PM)Darren76 Wrote:  Hello Kevin thank you for your response.
by re-seating I mean we need to unplug it from the phone and plug it back in,as the ehs36 is not detected and does not work untill we do.
the ehs36 works really well until this issue occurs.

How can i get the firmware version of the EHS36 ??

I will see what i can get in regards to the log

Regards

Darren

Hello Darren

Thanks for your information. For the issue, please kindly send the config.bin,syslog files to me.
As you need to reboot the phone when testing, please upload the syslog to the server side. For how to export the syslog, you can refer to the attachment.

After export the syslog to server side and reproduce the issue, please kindly send the syslog and config.bin files to me.

May i know how many phones in the customer side? it can help us to improve the priority.

BR
Kevin