T48G and EHS36 not detected after reboot

[Kevin_Yealink]

(02-23-2017 09:59 PM)Darren76 Wrote:  We have a customer testing a T48G and EHS36.
T48 is on 35.80.0.130
their issue is that if the phone reboots due to a configuration change or loses power for any reason the EHS is required to be re-seated to work.

I have attempted to update the firmware on the EHS but have been unsuccessful in locating a process that works on the T48.
If I use the Zero Touch it does not does not start the expansion upgrade process

Unfortunately they do not have any other model of phone to complete the upgrade..

Cheers

Hello

For the issue, you can upgrade the T48G to the newest firmware:
http://download.support.yealink.com/down...1.0.25.zip

Please kindly also tell me the firmware of the EHS now.

I also need to double check with you for the issue:
Do you means that the phone can work well with the EHS, if we reboot the phone, then we have to reset the EHS? Or we have to re-connect the EHS? Please kindly let me know what you means to 'be re-seated'

If the issue still exist, can you export the syslog to the server side. When the issue happened again, please export the syslog(level 6) to me.

Please kindly let me know if any update.
BR
Kevin