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T48G - Call Park BLF Alert Tone
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total_communication Offline
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Posts: 6
Joined: Feb 2016
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Post: #3
RE: T48G - Call Park BLF Alert Tone
(02-07-2017 10:05 AM)Jensen Wrote:  Hi team,

from your describe, please help to check the audio alert for BLF Pickup is disabled.
web portal---features----call pickup---call pickup
you can also using configure feature:
Enables or disables the IP phone to play an audio alert when the monitored user receives
an incoming call.
Note: It is not applicable to SIP-T19(P) E2 IP phones.

I've checked these settings and it display as DISABLED in the web portal. But it clearly is not because the phone exhibits the beep beep tones while a BLF is active.

Here is what I found out during my testing of T48G - firmware I'll itemize my findings:
1) This setting is enabled by default even though through the web portal it is set as disabled.
2) Re-submitting the setting to disable does not do anything. This parameter remains ENABLED.
3) Changing to ENABLED, then back to DISABLED does not do anything. This parameter remains ENABLED.
4) To turn the setting off (DISABLE), I need to use the provisioning config parameter features.pickup.blf_audio_enable = 0 . This successfully turns it off.
5) Changing to ENABLED after item #4, turns the parameter on and I receive alerts.
6) Changing to DISABLE after item #5, it does nothing. This parameter remains ENABLED.

As you can see, this seems like a bug in this firmware.
The way to disable this parameter currently is to disable it via the provisioning config setting features.pickup.blf_audio_enable = 0.
02-07-2017 08:25 PM
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RE: T48G - Call Park BLF Alert Tone - total_communication - 02-07-2017 08:25 PM

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