(02-12-2017 04:58 PM)ricardo Wrote: (02-06-2017 03:31 PM)ricardo Wrote: (02-06-2017 08:11 AM)Peter Wrote: Hello Ricardo,
After checking internal, we have not got the similar feedback, generally the 3 LEDS should keep bright status all the time.
You mentioned the LEDs go dark, do you mean the LEDs die out at all or get dim but still can see the light? We suggest to hard reset base station then check again. If issue still persists, please help export the config.bin and syslog(should at level 6) to us, we will investigate this issue.
How to hard reset the base?
1. Disconnect the power adapter.
2. Long press the paging key and reconnect the power adapter.
When the power indicator LED, network status LED and registration LED illuminate in sequence, means the base station finishes reset, then disconnect power adapter and reconncet it again.
System PIN and all individual settings will be reset to factory defaults. Handset registrations will also be cleared after base station reset.
Thanks you.
Best Regards,
Peter
Thanks Peter - the LEDs go out - not just dim - off -
I will do the resetting, but not until the weekend - I have to be sure that I have the configs (binary and xml?) offloaded correctly and that I know how to restore the settings after a hard reset
Peter, thanks - the factory reset seems to have solved this LED problem - I did get crossed up in the process with the Base PIN settings when I restored the binary configuration file to the Base, but eventually got it worked out - not even sure how I got it worked out, as the factory-reset and then the restored-config on that Base would not accept 0000 nor the PIN that I had changed it to - I eventually had to rekey the configuration and then the handset registered to the new PIN (not 0000) - tricky - I don't have time to reproduce that one!
thanks again
-rl
PROBLEM RETURNED -- Even though those LEDs stayed on for 9 days without going off, today, they're reported as OFF again, even as the DECT handset is working normally - Now I will have to return the defective unit, extend or reinstate the RMA from the vendor (the RMA that I canceled believing that this was a solved issue) - and program and install a replacement. what a pain - a very nasty cosmetic problem!
