Problem with Dial tone > Beep Beep

[Cloud Communications]

(01-16-2017 05:41 AM)Cloud Communications Wrote:  

(01-16-2017 01:19 AM)Travis Wrote:  

(01-13-2017 08:12 AM)Cloud Communications Wrote:  

(01-13-2017 07:45 AM)Travis Wrote:  

(01-11-2017 10:22 AM)Cloud Communications Wrote:  Hi Travis,

Thank you for your reply.

1a. Already did a factory reset, and tested this out with only the account + BLF's filled in.
1b. It's on more devices, not only 1 Yealink.

2. Tested with more extensions. when we swap the extension to a SNOM phone, the issue disappears. The problem is also an other Yealinks with other extensions.

3. there is no problem with the connected line / voice quality is fine. The only thing that disappears is the dial tone after a few seconds replaced by: beep beep---silence for 5seconds---beep beep---...

a.
b.
c.

Thank you for helping me out.

KR,

Hi,

I've submitted the case to our R&D team, will keep you posted.
By the way, may I know how many Yealink phones do you have in total?

regards
Travis

Hi Travis,

Thanks for keeping me posted.

Our firm has +XXXX Yealink devices active.
Regarding the customer, where we see the issue there are +/- 20 Yealink Phones.
At the moment we see this issue as well with other customers.

Hi,

Suggestion from our R&D team:
Please go to web interface, Features-->General information--> 180 Ring Workaround, and disable this option.

Wait for your update.

Regards
Travis

Hi Travis,

Thank you for your reply!

Changing the feature (180 Ring Workaround) doesn't fix the issue.

Note:
When I set Message '0' (Settings > Tones > Message '0') the "beep beep" disappears, but there is also no dial tone any more (just silent).

Thank you for helping us out!

Hi Travis,

Do you already had feedback from the R&D-team?
Thanks alot.