(03-10-2017 12:19 PM)mannebk Wrote: So, to make a long story short, after giving them (Allnet) some pressure, the German resellers employees woke up and sent me a replacement base, free of charge.
It seams, some guy got his head out of his but and recognized that for DE its 24 months warranty from the day the base is sold to the user and not 18 months from the day they sell it to the reseller.
I got the new base, plugged it in, and voila, nothing. Only the power LED goes on, nothing else. Same as my old base. A factory new base that's already at its EOL (end of life)? OK, MAYBE its on my side, I thought, so I didn't go straight back to Allnet (the German reseller) but first checked my side.
I had the first replacement base on 5 different Ethernet networks, even built one especially for this base, had all kinds of energy-supply variations, switched cables about 100 times, did factory resets and what ever. I waited for days. Nothing, that one was so dead, it couldn't become any more deader than dead.
I even tried to find that base in the zero conf IP range 169.254.0.0/16... did take about 48 hours to ping all the available IPs, but to no avail. This factory brand new base was just dead.
So I got back to Allnet, the German Yealink reseller. And after a long report, they did sent me a second base.
I plugged it in, it came online in about 20 seconds, like my other W52P do, registered the phone, loaded the config, done.
Now it works.
But obviously YEALINK does have a quality Problem with the W52P bases.
So, YEALINK Folks: Big question: what do YOU do if my base is just past 24 Months and dies? Are you a good company that will replace my just past warranty base, or are you not forthcoming and tell me: bad luck for you, good luck for us... ?
Since its not a unique base having this issue, please YEALINK, kindly tell us what to expect from Yealink.
Dear sir,
About your phone, I have to feel sorry about it.
The MTBF to all Yealink phones is 200 years.
MTBF is Mean Time Between Failure, so it mean that Yealink phone can be used about 200 years without hardware problem. So please believe the quantity of Yealink.
If the phone out of warranty time, we still supply free software upgrade service.
If the phone has hardware problem, you can buy an new one or just send the phone to us, we can help you to repair, but you need to pay some money.
