W52P drops network

[Karl_Yealink]

(03-01-2017 09:15 AM)mannebk Wrote:  Hi Frank,

sorry for my language, the f-word is a regular part of english language, so nothing unusual, but I could type "beep" :-) but that would not represent my very pissed state of mind.

Well, Allnet is the reseller of YEALINK, and YEALINK support told me to do this with Allnet. It is NOT my job to educated the YEALINK reseller what the warranty rules are in Germany. Thats in the first place the job of Allnets legal department and in the second place the job of YEALINK, to make sure, their importers know and comply with the local rules.

Since over a month now I am stuck with this warranty issue... and still I have the defective base here and no clue where to send it.

Whats the problem with giving the customer an address to return (probably) warranty case equipment and send a diagnosed, repaired or new equipment out ASAP?

I was so happy with my YEALINK phones and soon I have to equip a newly bought company with new technology, as they still use PTSN phones, but the contract with german Telekom ends.

Well, Im not really fixated on YEALINK anymore.

A while back, when I changed my first company to YEALINK, I did drop Gigaset phones, many of them almost factory new, for lots of money, because I was sick of crappy firmware, buggy web and phone front end and non existent service. On top I was sick of my employees wasting their time waiting for a buggy phone.

YEALINK is on the brink to get the same rating from me for handling my warranty like they don't care for customers.

Go kick Allnet, you of all people could do this. Nobody else! Maybe they wake up, or change your reseller, there are other companys with better support in Germany available.

Dear sir,

I just checked, you had sent email to our support team, and my colleague Lisa will help you about the RMA process, I just push her. Sorry about the delay. If you have any problem or complain, please feel free to let us know, we will try to give you better support and improve in future.