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T20 and T21p registration problem
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Lucia_Yealink Offline
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Posts: 470
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Post: #4
RE: T20 and T21p registration problem
Hi Sir,

Please share us more information below so that we can locate the problem:
1. when the problem happened, can the phone make or receive a call?
2. Please kindly provide the level 6 syslog, config.bin and pace trace when reproduce the issue.
About how to get the three files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313

it is advised to use a wireshark tool to get the pcap file , for how to download the tool and use it , please refer to the link below :
http://ftp.yealink.com/?ShareToken=B695E...5B045663F2
for the syslog, please export it to server side , before phone reconnect, you can refer to the guide download from below link :
http://=http://ftp.yealink.com/?ShareTok...5B045663F2

3. To make a comparision, please also kindly provide the level 6 syslog, config.bin and pace trace of the phone that can work normally.

Thank you for your info in advanced.

Regards,
Lucia
12-30-2016 06:01 AM
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Messages In This Thread
T20 and T21p registration problem - raltel - 12-29-2016, 04:56 PM
RE: T20 and T21p registration problem - Lucia_Yealink - 12-30-2016 06:01 AM

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