New Handset Can't Register to Base

[SergioA]

(12-21-2016 11:43 AM)complex1 Wrote:  Hi Sergio,

- Or the new handset is on DOA (Dead On Arrival)
- Or the new handset is on a different radio spectrum
Please check if the Handset is in the same radio spectrum as the Base is.
e.g. A European version W52P(H) won’t work with a American version and v.v.

Hello!

You were right!

I opened a ticket on Yealink support. They figured out base is CE and the new handset is FCC, despite I bought BOTH units in the US.

They recommended me to contact the vendor who sold the CE product. They didn't reply yet... Hope they replace.

Thank you!
SM