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No Audio @ T48G with Plantronics Headset Savi W720
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Michael_Yealink Offline
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Post: #3
RE: No Audio @ T48G with Plantronics Headset Savi W720
hi

have you try to adjust the headset volume and test again ?

if no , please try to upgrade to new firmware and then reset to test ?

http://download.support.yealink.com/down...1.0.25.zip

after that , if issue still exist, then please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , we need pcap file to check the communication of phone and server side , we need syslog file to know what happened to phone side , and we need config file to check if any configuration is missed, so we need three of them provide at one time.

for how to get them and check they are useful, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=311

please send us the trace file ASAP so that your issue can be solved faster !

send to support@yealink.com and ask them to forward the files to Michael ,thanks .

TKS & BR

Michael
Yealink Wiki : http://support.yealink.com/
12-30-2016 09:07 PM
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RE: No Audio @ T48G with Plantronics Headset Savi W720 - Michael_Yealink - 12-30-2016 09:07 PM

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