[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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W52P Reliability issues - Initializing data
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Elaine_Yealink Offline
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Posts: 152
Joined: Aug 2014
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Post: #3
RE: W52P Reliability issues - Initializing data
Dear Chris,

Please have a test with following test version and see if issue repeats:

After upgrading, please export the syslog (level 6) to syslog server, and detect for 24 hours to see if issue repeats. If yes, please feedback with config.bin and syslog to Yealink support team.
For syslog server, we are using 3CDaemon if you don't have one.

At the mean time, please check and get information below
1.For Deployment and Firmware:
--1. How many base and handset are deployed in the space.
--2. How many hanset are connected to each base
--3. Would you mind sending pictures or diagram for the deployment on customer side
--4. Are their any other brand DECT phones are deployed in the same space
--5. Confirm the firmware version for all handsets and bases.
--6. What is the distance between handset and the base it registered to?
--7. What is the distance between each base?
--8. Are there any repeaters deployed on site? How many?
2.Issue symptoms and frequency
--1. How is the frequency for the problem? How many times per day?
--2. When dropping issue happens, after how long will the handset connect to base again?
--3. When dropping issue happens, if disconnect 1-2 base, will the situation become better?
--4. Is Eco mode on or off on each handset?
--5. Is PoE used or PSU?

12-12-2016 06:14 AM
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RE: W52P Reliability issues - Initializing data - Elaine_Yealink - 12-12-2016 06:14 AM

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