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T46 + BT40 + Jabra Style
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Kevin_Yealink Offline

Posts: 204
Joined: Jul 2016
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Post: #2
RE: T46 + BT40 + Jabra Style
(11-23-2016 05:04 PM)tcarter@teklinks.com Wrote:  I am having an issue on T46 with a Jabra Style BT headset. It works for a day and then will not connect. Headsets have to be deleted, phones have to be rebooted, and then follow the procedure to reconnect them for it to recognize the headsets again.

I am currently running version The phones were running version with the same issue. It is doing it on multiple phones using the same type of headset.

Phone = T46
Headset= Jabra Style

Any input would be appreciated! Customer is getting very frustrated with this.



Dear Tim

This is Kevin from Yealink support team, nice to know you.

For the issue, we need to know how many phones do you have in your side or customer side. How many phones have this issue, please kindly let me know.

You can upgrade the phone to the newest firmware to test again. If it is a bug, we will solve the bug on the newest firmware.

If the issue still exist, we need you kindly provider the syslog,config,bin and pacp files to me. so that we can do more troubleshooting.
For how to get them, please refer to the FAQ:http://support.yealink.com/faq/faqInfo?id=313
NOTE:you should prepare the wireshark and set the log level as 6, then reproduce the issue, so that you can get useful files to me.
For the syslog, you have to upload it to the server, then reboot the phone, the phone will capture how the headser diconnect.

To follow the issue well , you can send the e-mail to my personal e-mail:

11-24-2016 02:30 AM
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RE: T46 + BT40 + Jabra Style - Kevin_Yealink - 11-24-2016 02:30 AM

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