SIP-T21P_E2 Issue

[Karl_Yealink]

(12-22-2016 12:11 PM)Alvaro Wrote:  Hello,

The thing is that the call waiting, as they are in a call center environment it is not in use
Besides this call rejecting took place while the phone is available, not during a call

The new incoming calls will be reject cause the phone don't enable the call waiting feature during the phones in calling.

That's the problem, if you don't want the phone reject the incoming calls, one way is enable the call waiting, another way is the call center server won't arrange new call for the phones which still in calling.

Normally, the call center will arrange new calls automatic and won't arrange new calls for the phones still in calling.