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CallerID on Blind Transfer
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ChestnutComm Offline
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Post: #1
CallerID on Blind Transfer
We have a client that we have equipped with T46 and T41 desk sets behind an Asterisk PBX.
Incoming calls are accepted via IVR with direct extension access. For calls not directed to an extension, an Operator is available. Following Operator answer, and transfer to an extension, the caller ID will only display the Operator's extension number, not the outside caller's ID. This is disorienting for staff and no acceptable to them.
We have tested different brands of desk sets at the site without issue, which negates server as a cause.
We have tried every account setting (Account > Advanced > Caller ID Source) from the top of the list 'FROM' down to 'RPID-FROM' without success.
Has there been similar experienced by others? Is there a solution out there anywhere?
Many thanks in advance ..
11-21-2016 06:38 PM
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CallerID on Blind Transfer - ChestnutComm - 11-21-2016 06:38 PM

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