T46G transfer with Caller ID

[Kevin_Yealink]

(01-19-2017 03:24 AM)fraukas Wrote:  

(01-19-2017 03:00 AM)Kevin Wrote:  

(01-19-2017 12:25 AM)fraukas Wrote:  Try and ask the operator to do unattended (cold transfer) transfer instead.
Had the same issue, call entered on (ie) extension 102, if 102 called me on extension 104, speaks with me then transfer the call, I would always see 102 on my phone.
We tried another method to see. If 102 called me, said the client's name or whatevery, hang up with me to get back with the client, then "cold" transfer the client to 104, i would see my client's number.

Dear,

Thanks for your information.

To help you to solve the issue well, can you tell me how you operator 'code transfer'. We only have blind transfer, semi-attended transfer and attended transfer.

i need to double check with for the scenario:
1. 102 call you(104), then 104 press TRAN button, then input client(such as 105), then press TRAN again, then you will talk with client(105), but the phone just display 102 not 105, right?
2. 102 call you(104), tell you 105 will talk with you, then hang up the call. 102 talk with 105, and press TRAN, then input your number, then press TRAN again, you will receive a call from 105, and the phone will display 105,right?

Please kindly tell me if any misunderstand.

BR
Kevin

That is 100% explained for the situation #2
Blind transfer is the way to go.
Attended and semi-attended never gave me the caller-id source. Only the person transfering me the call.

Dear,

Thanks for your information. Do you try with the syntax then test again?

If it can't help you, please send the pacp,syslog,config.bin files to me, then i can do more troubleshooting.

May i know how many phones do you have? How many phones have such issue.

BR
Kevin