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PAI Caller ID into History
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Karl_Yealink Offline
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Posts: 673
Joined: Apr 2015
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Post: #5
RE: PAI Caller ID into History
(11-29-2016 09:04 PM)JakeZ Wrote:  We have tried this on 80 and 81 firmware with multiple versions on T27 T29 and T46 phones.

We added to sip.config file in asterisk

The caller ID is set to PAI-RPID-FROM in the phones configuration.

Our goal is to have the receptionist answer the call.
Do an attended transfer to the end person,
and have the end person able to view the call in their history.

With the current configuration the caller ID will display the correct information during the call but it saves the information in History as if it was the receptionist calling them.

To lay it out in simple terms.
A calls B to talk to C -> B does attended transfer to C -> Caller ID shows B at the beginning - > B hits transfer and C can see A's information -> C and A hang up -> C checks history and the call is stored there as B instead of A
Please test again, if it can't work, please send the trace files for us, we will check more. You can know the method via this FAQ:
12-20-2016 12:07 PM
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Messages In This Thread
PAI Caller ID into History - JakeZ - 11-16-2016, 02:57 PM
RE: PAI Caller ID into History - JakeZ - 11-17-2016, 01:00 PM
RE: PAI Caller ID into History - JakeZ - 11-29-2016, 09:04 PM
RE: PAI Caller ID into History - Karl_Yealink - 12-20-2016 12:07 PM

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