[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
PAI Caller ID into History
Author Message
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #5
RE: PAI Caller ID into History
(11-29-2016 09:04 PM)JakeZ Wrote:  We have tried this on 80 and 81 firmware with multiple versions on T27 T29 and T46 phones.

We added to sip.config file in asterisk
sendrpid=pai
trustrpid=yes

The caller ID is set to PAI-RPID-FROM in the phones configuration.

Our goal is to have the receptionist answer the call.
Do an attended transfer to the end person,
and have the end person able to view the call in their history.

With the current configuration the caller ID will display the correct information during the call but it saves the information in History as if it was the receptionist calling them.

To lay it out in simple terms.
A calls B to talk to C -> B does attended transfer to C -> Caller ID shows B at the beginning - > B hits transfer and C can see A's information -> C and A hang up -> C checks history and the call is stored there as B instead of A
Please test again, if it can't work, please send the trace files for us, we will check more. You can know the method via this FAQ: http://support.yealink.com/faq/faqInfo?id=313
12-20-2016 12:07 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
PAI Caller ID into History - JakeZ - 11-16-2016, 02:57 PM
RE: PAI Caller ID into History - JakeZ - 11-17-2016, 01:00 PM
RE: PAI Caller ID into History - JakeZ - 11-29-2016, 09:04 PM
RE: PAI Caller ID into History - Karl_Yealink - 12-20-2016 12:07 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T53 Calling from call history jake 0 689 10-01-2021 10:24 AM
Last Post: jake
  About call history Andrei9385 2 2,432 03-31-2021 06:17 PM
Last Post: Chan Hoa
  Call History adds a "1" to extension number VAspeed3 2 2,568 02-26-2021 12:25 AM
Last Post: VAspeed3
  Unable to see Caller ID when listening to voicemails? T48S kogarahchiro 2 4,008 01-28-2020 06:08 AM
Last Post: Tyso9n
  Some calls missing from Paced Calls History ipandco 3 4,538 01-21-2020 03:30 PM
Last Post: ipandco
  cant see voicemail caller ID deutschnaftyula 2 5,562 01-15-2020 12:29 AM
Last Post: kogarahchiro
  "not found" error when redialing from history rilliam 4 12,980 12-16-2019 06:22 PM
Last Post: Chris708
  Caller ID lost after Group Pickup 3CX 3CX_VERSION12 19 53,563 06-22-2019 07:20 AM
Last Post: Vance
  mask outbound caller id softy783 2 3,731 05-22-2019 07:15 PM
Last Post: softy783
Question Hide Call History on Yealink IP Phones wizardwebsolutions 5 9,479 04-04-2019 09:58 AM
Last Post: Marie7

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication