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Adding Remote Directory To SoftKey When Call On Hold
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zachtate Offline
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Posts: 14
Joined: May 2015
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Post: #1
Adding Remote Directory To SoftKey When Call On Hold
Hi Everyone,

I currently have T38G phones with the latest firmware. I love them, but I do have one issues. We have customers call in all the time that will need us to make a call out to our crew that is on the road. I would like to allow the users to place the call on hold and then click 'new call' and then have a softkey that will get them into their remote directory. This way they can call a number that is in the remote directory. Below would be the call flow.

Customer Calls
Employee Places Customer On Hold
Employee Selects New Call Option
Employee Selects Directory (open to XML remote directory)
Employee Selects Dial on a particular directory entry.

Right now I am able to do this, but it places the user in their local directory, which is not very helpful.
(This post was last modified: 05-29-2015 03:02 AM by zachtate.)
05-29-2015 03:02 AM
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Adding Remote Directory To SoftKey When Call On Hold - zachtate - 05-29-2015 03:02 AM

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