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Calls dropping at 37 Seconds
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Travis_Yealink Offline
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Posts: 171
Joined: Mar 2016
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Post: #10
RE: Calls dropping at 37 Seconds
(11-15-2016 07:07 PM)norbi Wrote:  We have been diagnosing and troubleshooting our W52P for the past few months. Originally, we were having issues with the base reseting & constantly syncronizing. Working with our VOIP provider, we have replaced and tried various equipment.

We are currently running with a new base, upgraded internet speed (50mbp+), new router (AC1900). There are no ping issues, all pings under 100ms.

Calls seem to drop at exactly 37 seconds quite frequently. Not necessarily drop, but the phone will show we are connected but we do not hear the other party.

Base Firmware: (Autoprovisioned by VOIP)
Handset Firmware: 26.73.017

Based on other threads, I also have these settings:
Keep alive type: Default
UDP Keep Alive Interval: 30

My AC1900 has SIP ALG disabled, as well as priority set for the W52P


This is Travis.

For this issue, would you please tell me :
1. how many Yealink phones do you have? what kinds of types are them?
2. how many phones have the same issue?
these info will help us to identify your issue class.

please kindly offer us trace files for further analysis as below:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data:

11-28-2016 01:00 AM
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Messages In This Thread
Calls dropping at 37 Seconds - norbi - 11-15-2016, 07:07 PM
RE: Calls dropping at 37 Seconds - norbi - 11-15-2016, 08:14 PM
RE: Calls dropping at 37 Seconds - norbi - 11-15-2016, 11:05 PM
RE: Calls dropping at 37 Seconds - norbi - 11-16-2016, 06:03 PM
RE: Calls dropping at 37 Seconds - norbi - 11-16-2016, 06:57 PM
RE: Calls dropping at 37 Seconds - Travis_Yealink - 11-28-2016 01:00 AM

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