Unable to pickup incoming calls

[AvantGarde]

(05-22-2015 05:19 PM)Flora Wrote:  In this case, please enable the direct call pickup feature and configure the pick up value for example for 3CX, the pickup value is *20*.

Hi Flora,

I have spoken to my service provider and they use "Asterisk" rather than 3CX.

They also advised that the pickup "code should be ** then the extension number or internal number. For example, ** 2XXX or **09XXXXXX".

So, if Line 1 (029217533) is in use due to an incoming call and I am unable to pick it up as per my OP, what value should I enter in the "Directed Call Pickup Code" in my phone settings? I have tried **2003 (which is the code for 029217533) and I still encountered the same problem.

Any more suggestions would be greatly appreciated.

ray_grey