Unable to pickup incoming calls

[AvantGarde]

Hi Flora,

Thank you for your reply and offer of assistance. I must admit i do not fully understand some of your questions and/or instructions, so please bare with me.

We have four handsets and they are all in the same group, under hunt/ring group number 09529926. The respective internal numbers for each of these handsets are -

1 - 09217533
2 - 09526104
3 - 09526102
4 - 09526103

When someone rings our office number, the first handset to ring is 09217533 and I am unable to pick it up from my handset (09526102) as per the steps in my OP. I have attached a screenshot of how I have established the BLF for each of the three phones I am looking to monitor and have simply changed the "value" for each respective handset.

I have not made any additional changes to the "ring method" and I am not sure if it is set to "simultaneously". If you can tell me where these settings are, I can check and let you know.

[quote='Flora' pid='15322' dateline='1432205226'enable the feature " Visual Alert for BLF Pickup“ and enalbe the "Directed Call Pickup " and confiugre the pick up code on T46. [/quote]

Can you please tell me where the "Visual Alert for BLF Pickup" and "Directed Call Pickup" features are and I will enable them accordingly.

Thanks,

ray_grey