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T2x Transfering a call passing the original caller ID
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joelb@nwvox.com Offline
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Posts: 7
Joined: May 2015
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Post: #3
RE: T2x Transfering a call passing the original caller ID
This makes sense, and is what I observe when using the T26P at another location. However, C is not getting updated with A's caller ID after the second pressing of the Transfer key.

My desire is to use this feature when transferring calls off-net. I have been able to get this to work in the past, it just always seems to require a little messing with the phone settings.

Do you know what Features>Transfer settings need to be configured as for the below scenario to work properly?

Joel

(05-05-2015 06:41 PM)Yealink_Elaine Wrote:  Dear Joe,

This is how it works on Yealink IP phones:
1. AB on call.
2. B transfer call to C by pressing Transfer+C's No..
3. C pick up, the caller ID on C is B.
4. C press Transfer again to quit, AC established. The calller ID on C is A. This is because B has sent some signalling to C to update the caller ID. Please note that the caller ID will not be recorded. After call finished, the caller ID on C will still be B as it is B that handing over the call to C.

Regards
Elaine
05-05-2015 10:35 PM
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RE: T2x Transfering a call passing the original caller ID - joelb@nwvox.com - 05-05-2015 10:35 PM

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